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Craig Deely commented: 1 Nov I hit a jackpot 2 weeks ago and have furnished planet 7 with the required documents however my withdrawl was declined.
The customer support team told me to get with chat, chat team says that I need to submit my paperwork. I have done everything they asked for and still have gotten nowhere.
Can someone please advise?? Thank you. Craig Deely. I tried to email on status and do not get a reply back when I did make a withdrawal, I was told I was going to get an email conformation, never received 1 I just canceled all my winnings and played them.
This is a horrific experience. So sad. Aaron commented: 3 Oct Worst casino EVER! They do not pay! Jennifer Kahrs commented: 8 Aug Do not play at this casino.
I have tried for months to get my money and they refuse to answer the phone or emails. They are a scam!!
Star Winstead commented: 31 Jul Hi i fell like i am having and issue with a payout as well.. I have sent in all the proper documents.
When i thought using Bitcoin was supposed to be anonymous. So after I have sent in all my information with credit cards that don't even use on the site because I use Bitcoin they are telling me that in order for me to cash out in my Bitcoin that I have to take a selfie of myself holding an up-to-date newspaper with my ID and my wallets address.
Which I think is completely ridiculous. I have already sent in all the documentation that they require so really it's only day three into it but from the reviews that I read nobody's getting paid for months which is really sad because I'm quite a loyal customer when it comes to you my playing.
I'm just going to stick to Bovada and Slots LV because they are awesome have quick payouts and don't give you the runaround.
I would definitely give Bovada and Slots LV a try if you haven't if you're worried about payouts customer service anyting they are awesome and excellent at all of it.
I'll give you an update on how long it took or even if I got paid it all. NKelly commented: 24 Jun I've enjoyed playing at Planet 7 but after quite a while of no winning I moved on.
Well, it worked. Not with planet 7, BTC is no different from any other pmt methods. But, as it is said above, I keep getting the run around about how swamped they are.
Also, as this article states, play at your own risk. Like you say, their customer service is great. Everybody leads me to believe that things are being done, but to no avail.
I have talked to at least 15 different reps of customer service, who have been very service oriented. I have e-mailed 10 times with no responses anymore.
I'm considered a VIP3, but that doesn't mean a thing in real life to them. I am so frustrated with them that I called them out as cheaters and the rep assured me that wasn't the case.
That was 15 days agostill no action has been taken. If you have any advice on how to get my monies, please advise me.
THANK YOU GUYS for your service. I received a generic email saying congratulations, but nothing more than that yet. So we'll see.
Donna commented: 1 Jun I have had a great experience with P7. I have cashed out mucho bucks over the last few years with no problems.
Karlene Smith commented: 30 May Used to be a good casino. I have been waiting for payouts I cashed out in April. No money!!!
MeShell Flynn commented: 23 May I have had serious delay issues concerning payouts. After the initial approval, the actual payments take weeks to send then weeks to appear into your bank account, incurring additional fees.
I no longer qualify for substantial bonuses since I am now a winner so no good to them any longer. PAGANDA HOWARD commented: 24 Apr Planet 7 will not send me a my withdrawal for until I open a new bank account.
It's been almost a month since I requested my money. I wish I would have seen this article before depositing hundreds of dollars. Janet Blackburn commented: 18 Apr This casino sucks on payouts.
They make the process a pain in the rear. Takes you forever for them to accept your I'd then on a dress verification,they give you many reasons they won't accept it, then freeze you out of the process and you can't go any further.
When you call them they don't answer. You are to lea e a message and they will call back. They never do.
They do not respond to any emails. Jeanette commented: 15 Apr Worse casino ever I won I withdraw then they cancel my withdraw saying that is not payable.
I ask if they could credit my account with the winning they said no it has been cancel. Dont waste your money there go to lucky red they do actually pay out what you win.
ROBERT SNYDER commented: 29 Mar There is no chance of ever being paid. That is not my primary concern. My concern is that I sent them all of the personal identity requested multiple times.
I have had nothing but trouble with P7oz. They are an unscrupulous casino and you should reconsider your rating of them. I feel so powerless to do anything about this dishonest casino.
Planet 7 sucks. I did withdrawal from them on August 16th. I waited over a month for them to deny me.. Saying i used multi free chips which isnt true..
Who can i talk to about this cause i have proof they lying. They are absolutely not fair and honest and they do not pay out, I deposited a few times, and finally won some money, I wanted to cash out and I submitted them photocopies of all my most sensitive documents and identifying information, Credit cards, and a signed paper they asked for, after waiting 2 weeks they did not email me back like they said they would within 5 business days and when I used my reference number to check the status via live chat, they said my casino access is revoked and account closed, I asked for a further explanation and was booted off the live chat and the website.
Do not send them your sensitive documents, I made a huge mistake by believing this was a legit website. The website state it will pay by wire in 7 to 10 days.
STAY AWAY FROM THESE CRUCKS, THEY ARE TIREIBLE, YOU WONT GET PAID!!!!!! THIS IS A VERY BAD CASINO AND BE CAREFUL OF ALL THEIR OTHER SISTER CASINOS, THEY ARE ALSO AS BAD AS THIS PLANET 7.
Planet 7 Casino Review. Device Compability:. Key Information. Website — Planet7Casino. Hit and Misses. Range of deposit options Excellent slot games Regular promotions US players welcomed Play bonuses only Withdrawals could be quicker.
Payment Method. Who Can Play. Accepted players include those from the following: United States Netherlands United Kingdom. United States of America Missouri Maryland New York Kentucky.
What deposit methods are accepted? Are there any limitations? Slot Games Classic and video slot games have been the popular choice at land-based casinos for decades.
Video Poker Video poker games are the second largest selection at this casino. Specialty Games If you prefer to just have fun with specialty games, then you will find a small selection of those as well at Planet 7.
What casino software is used at this site? What company verifies the games for fairness? Who owns this casino?
Has this site or company been found to be misleading, fraudulent, or engaged in illegal activities? How do I contact customer support?
Leo November 10, at am. Marc October 15, at pm. Robin October 8, at am. Karen Schwabe September 22, at am.
Deniece F Fridy September 20, at pm. Megan Arms September 8, at am. Michael H August 31, at am. Michael H August 25, at pm. Rejoyce July 17, at pm.
Rejoyce Nkosi July 17, at pm. I have not reeived payment. I have submitted 2 withdraw requests for check payment and recived acceptance confirmation.
Now I receive an email from them stating i need to prove my dentity. The only proof of address they will accept although my DL clearly states address is a income tax statement, utility bill or insurance.
I have no utility bill in my name as the home is owned by my father. I did submit my car insurance statement with my name and address and they say that is not acceptable??
I am not sending my Income tax filing to them. I have submitted enough to prove my identity. They have no problem with my identity when taking my money.
I believe live chat is more robot than human and noone will speak to me. I have over Another bad point is they have all my personal and banking information.
I wish I had read complaints first. Thank you for your time and website. I am writing to you for help with Planet 7 Casino.
On June 5th , I spoke with Customer Service via live chat. I was new at depositing and playing slot. I read their rules and realized that i could be breaking rules if i were to win because i was pretty certain, i had more than one account.
They advised me, as long as i deposit they would cancel my other accounts. So i deposited and checked back one more time before playing and they advised me that those accounts were closed.
My account was verified and i received the check. A month later i played again and won I requested a withdrawal of ,,,, and left money in to play.
I played for a couple more days until one day i tried to log in and my account was revoked due to multiple accounts.
Are you freakin kidding me… I spoke with customer service which i have a copy of, my account was verified which i kept a copy of , I have already received one check but as soon as i win big they want to come back on this.
Truly unfair! I signed up to planet7 new to online casinos. Had fun playing roulette. Then tried unsuccessfully over the next two days to make another deposit to play again both with a debit and credit card.
I declined. With extreme prejudice. Not a good introduction to online casinos. Avoid Planet7. I was approved for a withdraw from Planet 7 on I have submitted my documents three times and they email me saying I need to open another bank account because Chase Bank has stipulations.
I have won money from Planet 7 smaller amounts and they wired the money into my Chase bank account. Chat started Casino Support Center Welcome to Planet 7 Casino!
So we can best assist you can you provide your username and let us know how we can help today? Hello, my name is Ronald and I will be assisting you today.
Could you please provide me your username? Thank you. Did you send the bank wire details? Yes about 3 times Ronald G. I use to think Planet 7 was fair and honest, This casino has turned out to be a big fraud and scam.
Ronald G. Belinda did you send the bank wire details? Bank name? No to that bank Due to unforeseen circumstances, payouts to players using CHASE, may have additional restrictions placed upon them.
We hope that we will be able to lift these restrictions in the near future. In the meantime, we recommend that you use a different bank to have your wire sent to.
We apologize for any inconvenience this may cause. My suggestion will be use a different bank Just go open another bank account somewhere what if they have stipulations.
All the additional restrictions placed upon them. Our servers and offices comply with international security standards to provide a perfect safety environment for you to play at.
This is one of the many reasons we have been in business for over 17 years with a long list of happy and loyal customers.
My suggestion will be use a different bank I do apologize for the inconvenience. My suggestion will be use a different bank Bear in mind that everyone who is approved for a withdrawal will receive all of their winnings.
We appreciate your patience. Do you have any other requests for me at this moment? Planet 7 will have consequences for doing this Ronald G.
Do you have any more questions I can help you with right now? In order to improve our services, we are focusing our efforts to our chat and email channels.
For this reason, our phone team is no longer available. Nevertheless, we will be happy to help you with all your requests in our chat or email platforms.
We apologize for any inconvenience this may cause and thank you for your understanding. We have not heard from you in a while.
Would you like to continue this chat? Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Planet 7 Customer Support.
If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day! I just got done on a live chat with Robert G.
I feel they should be held accountable for the scam they are running i want paid for the countless hrs i spent on live chat the countless hrs i spent sending and resending documents they already had.
I want the i won fair and square which they now say my winnings are void due to a decrepency in my depoist but refuse to tell me what the decrepency is.
I have sent bsnkstatements showing where they received my depoist. Im sick of being taking advantage of. If anyone knows how we can get these crooks held accountable im ready to go.
Hi… I am from Australia playing on a online pokies site called Planet 7 oz. I have been playing on this site for over a year now.
In December I won 50k and ended up losing it because it took them 3 months to process my documents.
So you can imagine how frustrated I was. Anyway so I continued to fund my account forgetting I opened an account before the account I continued to fund.
I understand now that multiple accounts is not allowed but if U look at all the transactions I made it was all to my second account and I completely forgot I even opened the account.
I Wana know is it their responsibility to tell U that U have multiple accounts and if U win money we will reject your withdrawl..? If that is the case I would have stop playing on the website.
Anyway so for more then a year I was funding my second account which was the only account in my mind and the reason for playing on it was bcuz my documents where approved and was told that it wud b quicker to withdraw any winnings from that point.
So I ended up putting thousands in that whole year of Throughtout the whole year of I never made a withdrawl until after the new year of Thinking that they where processing it I was able to log into my account 3 more days which in that time I kept nagging them to process my winnings which they said they will do but by the fourth day after making the withdrawl request I suddenly cudnt log into my account.
They keep sending me this generic email stating that we are sorry to inform but your account has been revoked due to some third party reason and we thank you for Ur understanding.
Something in those lines anyway. I have sent it several times and that is the only response I get. This is frustrating me and making my blood boil. A VIP customer.
I want some action against this website bcuz if I knew they were going to do this as soon as I made a withdrawl I wudnt have invested time and money on this website who jus takes and never gives back.
Ita frustrating that there is no contact number so I can speak to them instead they jus shrugg me off with the same email and need help to try and resolve this.
If they do not want to give me my winnings I want all the money I invested in their website as I wudnt have put no money in their website if I knew they wud do this the moment I requested for a small withdrawl.
Hope to hear from you soon. Thank you for your time…. I verified my account, and sent through the required documents and bank information.
Help me? I told them I was going to report them to the BBB and the Gambling board. I had deposited approx And out no problem. Chat, message, every dept.
They ask for my bitcoin address I gave to them. Many user name everything that I could possibly drag out if each chat session and one email that I finally got reply from.
One email they had me send updated IS to was a spam email! Can you please help. How can I get my dollars from planet 7. It has been 2 months and I asked for wire transfer thinking I would get a faster payment.
They aproved my winnings and all documents have been accepted for payout but the told me that they dont do buisness with wells fargo so my only option is get another bank account I now have everything requested and they arnt returning my messages now and delaying the process if there really even is one.
I have played with planet 7 casino for a while. I have made several deposits. I recently won and they are giving me all kinds of trouble about giving me my money.
I have sent all the required info including my bank info in detail and everything else!! This casino is on you blacklist.
So what do I do? Is there anything I can do? I need advice please? Thank you and have a great day. I inquired about it many times and finally they said they apologized and expedited it.
Which is a lie I only played with my deposit no promo codes. I have all the emails and chat transcripts to prove it. They are nothing but a scam.
Another complaint regarding a delayed payment without any communication. We are unable to tell if these customers ever got paid.
Black points: 4 for this casino. The player waited for his payment and was unable to get any answer from the casino.
He placed an official complaint, still no reaction from the casino's side. The casino did not answer any of the players' emails.
They only asked for identification documents again. The payment has an unknown status. The player had 2 pending withdrawals and had been waiting over a month.
Unable to get any information regarding these payments. Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.
No clue if he ever got paid or not. Black points: 3 for this casino. Delayed payment, even worse because the player was not able to get any reaction from the casino.
The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates. We have no clue if the player got paid or not.
Black points: 96 2 for this casino. Again delayed payment, it was impossible to reach this casino via phone or email.
The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March Black points: 84 2 for this casino.
The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months.
They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything.
In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since. Black points: 60 1 for this casino.
The player won from a no deposit bonus. The player tried to write to the casino support many times but he has got no reply.
His winning was simply taken out of his account. Later he got different answers from the support. He was told that a manager would call him soon but no one tried to reach him.
Uncertain case and unprofessional comunication from the casino's side. Delayed payment- waiting for more than one month, unknown status of the payment.
The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything. After a successful verification process player was still unable to get his winning.
No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not. The player placed this complaint after 3 weeks of waiting for his payment.
The reason given was that the casino was changing the management. Later we had no answer from the casino or from the player's side. We are unable to decide what was the reason of it or if the player got paid.
One month later the player was still not paid. Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.
The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not. This payment was pending since December In February still no outcome.
Delayed payment, no response from the casino. Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.
Black points: 39 1 for this casino. Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.
However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.
Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
The player was unable to get any information regarding his delayed payment. The player just received an email saying his request had been declined, no reason given.
Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month. The player was waiting to be paid and was unable to get any reasonable response from the support.
From this insufficient communication from the casino's side, the player was one of many frustrated customers. Withdrawal stayed requested and we do not know the outcome of this case.
Complaints on related Dreams Casino Unspecified weak relation. Black points: 17 for this casino. The player was promised a refund of her deposit but lost her winning due to an honest mistake.
The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino.
The player found herself totally innocent in this. The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time.
The casino stated that Ellen would receive this refund, they just couldn't state when it would happen. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.
Verification documents repeatedly not accepted, irresponsive casino. The player complained about having submitted the documents for account verification repeatedly but the casino never acknowledged their reception.
The casino stayed unresponsive to mediation attempts as well. No further attempts since then. Black points: 80 2 for this casino.
The account was closed for a valid reason with evidence showed by the casino. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed.
We think this is a valid reason for an account closure. We have no information whether the deposits have been refunded or not. Three withdrawal requests are pending for more than 6 months.
The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved. Show 1 similiar complaints with 60 black points in total 1 for this casino.
Black points: 62 1 for this casino. Very long withdrawal process where the casino stopped responding to the player completely.
The player requested a withdrawal but still didn't receive it. They tried to contact the casino but that didn't help.
The casino never responded to the complaint and it stayed unresolved. Black points: 44 1 for this casino.
Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino.
This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away.
Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them.
Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all.
Black points: 5 1 for this casino. Player requested a withdrawal but didn't receive the winnings in full. Her winnings from the lottery drawing were completely ignored by the casino.
This request was delayed but Mary received the winnings at last, but not in full. This case is uncertain and complicated, still open and unresolved.
Show 1 similiar complaints with 5 black points in total 1 for this casino. Complaints on related Palace of Chance Casino Unspecified weak relation.
The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.
We understand this can be frustrating for the player. The current status is unknown. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails.
There was no reaction even after complaining publicly. Black points: 72 2 for this casino. Player was waiting for his winnings for over 4 months.
The casino closed his account. We consider this case uncertain. Show 2 similiar complaints with black points in total 5 for this casino.
Two withdrawal requests approved after a week, but the payment was delayed. The player complained publicly because of delayed payment. The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation.
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check.
The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon.
Unfortunately, that didn't happen and the payout was delayed due to an unknown reason. When the player asked the casino for an update, they would respond that they had to wait a few more days.
Later on, the casino claimed that the payout was sent to the player but they never confirmed it. We believe that the player was likely paid, but the complaint remains unresolved.
Long verification process, money not received even 4 months after the casino had claimed it was on the way. It was obvious that the player had the right to receive their winnings.
The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days.
Even though the payout process was taking too long, the casino reassured the player that he would get his money. After a few months, it was still not clear whether the player received his winnings or not.
Delayed payment, the player complained about not receiving a tracking number. The player was unsatisfied because he had no information about when the casino planned to process his payment.
He was arguing he had not received any tracking number and wanted to get more information about his money. The casino officially answered that the tracking number had been emailed to the player.
No further information is available. Show 4 similiar complaints with 60 black points in total 1 for this casino.
Failed self-exclusion. Black points: 36 1 for this casino. The casino failed to self-exclude the player and they were able to make more deposits and lose more money.
The player asked to get self-excluded from the casino and they did acknowledge their request via email. But about two weeks after that, they were able to make 3 additional deposits and lose more money.
Casino refused to pay out the player's winnings due to a chargeback. The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue.
Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further.
Complaints on related Grand Fortune Casino Unspecified weak relation. Black points: 63 for this casino. This player's withdrawal had been delayed without an explanation or a reason for a long time.
There is no update available but the complaint remains unsolved. Casino responded that they would look into this complaint but there wasn't a second reply from the casino.
Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected. Show 2 similiar complaints with 99 black points in total 2 for this casino.
Delayed payment, but aproved by the casino representative. Casino representative responded with the approval of documents and payment, player didn't confirm whether he got paid.
Player complained that his withdrawal request was rejected. He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted.
Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group. He got paid in previous complaints Raging Bull casino after the usual delay.
Confirmed payment by the casino, but still delayed. Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player.
Black points: 74 2 for this casino. Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Black points: 30 1 for this casino. Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled.
Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Show 2 similiar complaints with 48 black points in total 2 for this casino. Black points: 2 for this casino. Player didn't receive payment, but he was not from a targetted country.
Player was listed as playing from UK, and as such he couldn't play with any free money bonus. Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them.
From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint. Therefore, it remained unresolved.
The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. Extremely delayed multiple withdrawal requests.
Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint. They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse.
In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid.
The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone. There is no further update available ever since.
Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.
After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid.
Player's self-exclusion request was ignored. The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.
Complaints on related Slots of Vegas Casino Unspecified weak relation. Black points: 14 for this casino.
Extremely long withdrawal process while the case had been under the investigation. Later on, they were informed that the payment was on hold and the account is under the investigation.
Almost three weeks passed and the case was still investigated without any update and remains unresolved. Black points: 8 for this casino.
Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer. They both became delayed and later on, lost.
The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened. The payment never came and the case remains unresolved.
Extremely long withdrawal process even though the account was already verified. The player requested a withdrawal and the account was verified.
The casino used the same rhetoric that they were missing the documents. The player said they sent them five times already and became angry because of the way that the casino responded.
There is no final answer whether the player received the payment or not and the case is still unresolved.
Extremely delayed withdrawal process due to an unknown reason. The player requested a withdrawal but it was delayed due to an unknown reason.